Refund policy

Questions? Email blindguycandles@gmail.com.

Unopened candles

You can return an unopened, unused candle within 14 days of delivery.

Unopened means the lid hasn't been removed and the candle has never been lit.

• You pay the return shipping.
• Email us first at blindguycandles@gmail.com with your order number.
• Once we receive the candle, we refund it to your original payment method.

Opened or used candles

Opened or used candles can't be returned. They are a skin-use product, so for hygiene reasons we can't take them back.

Defective candle: if the wick won't stay lit or something else is wrong with how the candle was made, email us within 14 days of delivery with a photo and your order number and we'll replace it.

Damaged in shipping

If your candle arrives broken, email a photo and your order number within 14 days of delivery and we'll send a replacement.

Wrong item sent

If we sent the wrong candle, you choose a full refund or a replacement, at no cost to you. Email your order number to blindguycandles@gmail.com.

Skin reaction

If a candle irritates your skin, stop using it.

• If the reaction is serious, get medical help first.
• Then tell us on our Contact Us page and choose "Report a skin reaction or problem."
• We'll refund that candle.

How refunds work

• Refunds are submitted within 14 business days after we approve them. Your bank may take a few more days to post it.
• Sales tax is refunded with the item.
• Shipping is free to the lower 48 states and DC. For Alaska and Hawaii orders, the USPS shipping charge is refunded only if we sent the wrong item.

Contact

Blind Guy Candles: blindguycandles@gmail.com